Payments And Refunds

Payments

All payments are made in advance. Cash On Delivery (COD) is not available currently. You can pay the amount through Netbanking/UPI/Credit or Debit Card from our website through gateways available

Refunds

  • On Cancellation or return of goods, for advance payments made via Credit/Debit Card/Netbanking/UPI, you will receive your refund to the source account within 5-7 business days from the time you cancel your order
  • If you did not receive a refund in the standard time frame, we request you to check your bank account/bank statement. If it's a Payment Online refund, then request you to contact your debit or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, request you to get the same in writing from your respective bank and share it with us on info@imaecmedntek.com
  • If you have any refund discrepancies, please email a screenshot of your bank statement to info@imaecmedntek.com with the subject line “Refund discrepancy”.
  • If your Credit/Debit/Netbanking/UPI account has been debited twice, there might have been an issue with the payment gateway. We’ll refund the additional amount you were charged within 24 hours. The refund will reflect in your account in 5-7 business days.
  • We couldn’t process your order because we didn't receive a confirmation from the payment gateway. If you've been charged, your refund will be processed within 24 hours and will reflect in your account in 5-7 business days. You can place your order once again.
  • In case of return of the goods, We initiate the refund process after we’ve received the returned items and they successfully pass our quality check. In case of refund to your Credit/Debit/Net banking account, it takes 5-7 business days from the date of receipt of the items. It shall reflect under the name _________________________. In case of NEFT/IMPS transfers, it takes 5-7 business days from the date of receipt of the items. It shall reflect under the name _________________________.
  • In case of cancellation of the order, to refund to your Credit/Debit/Netbanking account, it takes 5-7 days from the time you cancel your order.