Returns And Replacements

  • Most items are eligible for returns (and refunds). The items should be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap). If the received item is damaged or doesn’t match the product description, we’re happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.
  • All return requests must be received within 2 days of delivery.
  • In case of refund to your Credit/Debit/Net banking account, we take 5-7 business days from the date of receipt of the items. It shall reflect under the name ____________. In case of NEFT/IMPS transfers, we take 5-7 business days from the date of receipt of the items. It shall reflect under the name_____________________.
  • We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pick-up request is marked as failed. If your pickup does not happen for more than 48 working hours from the first pickup date requested by you, please email your order number to info@imaecmedntek.com with the subject line “Items not picked up”.
  • In case your area pin code is not eligible for pick-up, please self-ship the product to us. The product must be unused, unwashed and all the tags must be intact. Please pack the product with the order invoice and tax invoice in the return packet. In the absence of the invoice, please mention the order number and your phone number on a piece of paper along with the package.
  • Please send the package to the following address: Mahavir Inspire House, Behind Deendayal Garden, Vyapar Vihar, Chhattisgarh-495001
  • We’ll provide a refund for the shipping cost incurred by you. Please email the courier receipt with your order number to info@imaecmedntek.com with the subject line “Reimburse courier charges”.
  • To get replacement for items ordered, please email your order number, the product you want replaced and the reason for replacement to info@imaecmedntek.com with the subject line “Return & replace”. The full amount, including the shipping charges you paid on its purchase, will be refunded if replacement is not available in stock.
  • You can return products purchased from us within 15 days of receiving the product.